Join our mission to provide exceptional services to our residents
Picture this: it's 1919, the aftermath of the First World War, and railway workers are returning home, seeking shelter and solace. Born out of the noble Homes for Heroes campaign, the North Eastern Railway Cottage Homes and Benefit Fund sprang to life with an initial donation of £10,000 and the enthusiastic weekly contributions from 7,000 dedicated railway workers. But that's not all – the North Eastern Railway matched members' contributions and provided invaluable free services like accountancy, architecture, and surveying. The result? The first homes for railway heroes emerged in 1921, dotting the landscape of South Gosforth, York and Darlington.
Fast forward through the years, and Railway Housing Association has evolved into an organisation that’s rightly proud of its history. Registered with the Charity Commission in 1962 and as a housing association in 1976, we now proudly own and manage 1,620 homes across 20 local authority areas. Our footprint echoes the historic routes of the North Eastern Railway, stretching from Northumberland, Newcastle, Gateshead, County Durham, Darlington, York, Hull, East Riding, Doncaster, Leeds to Hereford, touching the lives of countless individuals and families along the way. While it's true that today's residents don't need to be railway workers, our heritage remains a vital part of our identity. We take immense pride in our history and the profound impact of providing high quality, affordable housing to all who call our properties home.
We have embarked on a journey to transform our organisation and ultimately our resident experience, by delivering new approaches to customer service, resident engagement, community housing, property services, finance, and ICT, and we are really excited by our future.
£28,423 per annum
Permanent contract x 2
Full time (35 hours per week)
Hybrid with Office Base in Darlington
We are really excited by our future and we’re on a journey to transform our resident experience and deliver a new approach to asset management and resident engagement. This role is crucial to our mission and you’ll have a fantastic opportunity to deliver a first class experience for our residents.
We’re looking for two enthusiastic Resident Advisors to join Team Railway to help to provide our residents with an exceptional resident-focussed service, responding to and resolving queries at the first point of contact. You’ll work as part of a team delivering exceptional experiences by telephone, email, social media and face to face and you’ll support our Community Housing, Property and Resident Experience Teams to get queries resolved for our residents.
Initially you’ll be based at our office in Darlington, working with us for 35 hours a week, usually between 8.30am and 4.30pm, although we’re flexible to make sure we can provide the best service to our residents. Once you’re trained and confident, there’s the opportunity to work from home for up to two days a week.
If you’re interested in joining our team and our mission to deliver exceptional services to residents, please send in your CV and a covering letter letting us know why you’re interested in joining us to recruitment@railwayha.co.uk by Sunday 30 March 2025.
We are reviewing applications as they come in and we may close the advert early once we’ve found our ideal candidate, so we’d recommend applying as soon as possible to ensure that you’ve got the best chance to join Team Railway.
If you’d like to have a chat about the role, please email recruitment@railwayha.co.uk and one of our colleagues will be in touch.
The full pack and role description are available here
We are excited to hear from you!
My RHA