Customer Leaflets

Anti-social behaviour & neighbour disputes

 

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Benefits changes

 

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Complain, comment or compliment

 

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Customer code of conduct

 

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Customer service standards

 

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Disabled adaptations

 

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Damp & mould

 

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Data subject rights

 

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Harassment & hate crime

 

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Heating your home

 

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Domestic abuse

 

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Fire Safety

 

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Hot & cold water supply

 

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Leasehold schemes for the elderly

 

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Leaseholder handbook

 

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Lettable standard

 

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Lettings policy

 

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Opportunities to get involved

 

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Pets policy

 

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Points system

Point based lettings system

 

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Privacy notice

 

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Property list

 

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Residents' online portal guide

 

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Residents handbook

 

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Right to compensation for improvements

 

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Sheltered accommodation

 

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What happens if I don't pay my rent?

 

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A guide to service charges

 

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